“Communication with Atul was great however the generic resort photos and previous reviews were not accurate of Atul's description of the property apart from the location which is very good. Inside the villa looks tired and old and was not well maintained, some furniture is mouldy, heavily stained and the overall condition is very dirty and smells. We were unable to stay and unfortunately had to move into a hotel for the duration of our holiday. Atul and his family were shocked and disgusted by the photos that i sent to him and apologised for the condition. **********Host's Response*********** Trudy and Family were suppose to reach our home on the 14th of April and we had asked the cleaners to come on the morning of 14th to do a deep cleaning and service the Villa. They messaged a couple of days before the stay and said that they will come on the 13th evening . We had guest in our Villa till the 13th afternoon ( again LHS guest ) . As I was in Madrid at that time I told my maid who is was new ( as the permanent maid was on Holiday )and not a cleaner to try and clean the villa and let the professional cleaning people clean on the 14th morning. I was told by my maid that she could not clean much as she only had a few hours in between both the guest. Anyway I was informed by Trudy next day 14th morning that the villa is not clean and they had moved out. We have anyway changed the maid and apologised for the villa not being cleaned. As they could not stay we cancelled our tickets and stay at their home in Bali immediately without hesitating. Also according to Trudy all the reviews are not accurate. All the reviews are of LHS guest and I have never faced this kind of situation ever before and have been a member for the last 8 years. This situation and circumstances were both sadly out of our and Trudy's hands and worked out badly on both ends. Anyway our Villa has been refurbished now and we have also changed the cleaning company and our maid is back so hopefully we shall not have this problem again.”
